The OEB reviewed its customer service rules for electricity distributors, rate-regulated natural gas distributors and unit sub-meter providers. The review considered how existing customer service rules had been implemented, ensured that they continued to be relevant and serve the needs of consumers, and that they maintained an appropriate balance between customer protection and the ongoing operational needs of utilities.
LIEN submission (October 2018) on Phase 1 of the review of the customer service rules: https://www.rds.oeb.ca/CMWebDrawer/Record/622504/File/document
LIEN comments (January 2019) on the OEB’s December 18, 2018 report and proposed Code amendments – Review of Customer Service Rules for Utilities: https://www.rds.oeb.ca/CMWebDrawer/Record/631661/File/document
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