News & Events

Vulnerable Ontarians to see significant reductions in their electricity bills

For immediate release:

March 2, 2017

(Toronto) The Low-Income Energy Network (LIEN) welcomed the measures announced today in the Ontario Fair Hydro Plan which will provide households with an average 25 per cent reduction on their electricity costs, while low-income, northern and rural households will receive an even bigger reduction.

“Access to electricity is a necessity, not a luxury,” said Zee Bhanji, LIEN Coordinator. “Ontarians should not be forced to make difficult choices about whether to keep the lights and heat on, or pay for rent, food, medicine, clothing, transportation and other basic necessities.”

Under the enhanced Ontario Electricity Support Program…

Disconnected customers to get winter relief from Hydro One


December 7, 2016

Disconnected customers to get winter relief from Hydro One

The Low-Income Energy Network (LIEN) welcomes Hydro One’s announcement today that it is restoring electricity service to all of its residential customers who are currently living without power due to disconnection for bill payment arrears. Hydro One advises that they will be reaching out to each of these 1,425 customers to assist them in addressing the financial difficulties that led to their loss of service.

This new Winter Relief program is in addition to Hydro One Inc.’s voluntary policy of not disconnecting service for bill payment arrears during the…

Advocates working to reduce energy poverty in Ontario welcome new electricity bill affordability program for low-income consumers

For immediate release:

March 26, 2015


(Toronto) The Low-Income Energy Network (LIEN) welcomed Energy Minister Bob Chiarelli's announcement today that the provincial government is moving forward to establish an Ontario Electricity Support Program (OESP) for eligible low-income consumers to be in place by January 1, 2016.

A home energy rate affordability program has been a key component of LIEN's proposal for a comprehensive energy poverty strategy since its inception over ten years ago. Many of the essential components of that strategy have since been introduced by the Ontario Energy Board in their Low-Income Energy Assistance Program (LEAP)…

Advocacy group applauds Energy Minister's proactive move to help vulnerable consumers pay their bills

For immediate release:

April 24, 2014

(Toronto)The Low-Income Energy Network (LIEN) commends the government's commitment to ensuring ongoing affordability of electricity bills for Ontario's low-income households. The Ontario Electricity Support Program, which was announced by Energy Minister Bob Chiarelli today, is an important component of a comprehensive approach to reducing energy poverty in Ontario - for which LIEN has been advocating since 2004.

"We are pleased that Minister Chiarelli has directed the Ontario Energy Board (OEB) to develop an electricity rate affordability program which will help low-income consumers pay for their essential electricity service and…

Time for Energy Rate Affordability Program in Ontario

For immediate release:
March 25, 2014

(Toronto) As the Low-Income Energy Network celebrates its 10th anniversary today at its annual symposium, the top line message from the conference is the need for an energy rate affordability program in Ontario.

LIEN has been advocating a comprehensive solution to energy poverty in Ontario over the last ten years. From emergency energy assistance, to low-income energy conservation programs, to better terms of service for low-income consumers, there has been great progress in the province. But the missing link is an Energy Rate Affordability Program to make sure that electricity bills are within reach for low income consumers. LIEN advocates a province…

Long-Term Energy Plan a positive move, but affordable energy rate program needed to protect the vulnerable

For immediate release:

December 3, 2013

(Toronto)The Low-Income Energy Network (LIEN) strongly supports the government's commitment to energy conservation and renewable energy in the updated Long-Term Energy Plan which was unveiled by Energy Minister Bob Chiarelli yesterday.

"Conservation and efficiency is the fastest and easiest way to meet our energy needs, and cheaper than building new generation. It also reduces our environmental impact, including greenhouse gas emissions," noted Theresa McClenaghan, Executive Director of the Canadian Environmental Law Association, a founding member of LIEN. "We welcome the government's effort to develop a culture of conservation,…

LIEN open letter to the Premier re: Ontario Energy Board decision to deny approval for Toronto Hydro conservation programs

July 26, 2011


The Honourable Dalton McGuinty,
Premier of Ontario
Legislative Building
Queen's Park
Toronto ON M7A 1A1

Dear Premier,

RE: OEB decision to deny approval for Toronto Hydro energy conservation programs

I am writing on behalf of the Low-Income Energy Network (LIEN) to share our serious concerns about the pullback on funding for energy efficiency and conservation programs in Ontario.

Low-income energy conservation programs play a vital role in assisting vulnerable consumers to lower their energy bills, maintain healthier and…

OEB improvements to electricity customer service rules will help keep lights on for low-income people

For immediate release:

Friday, April 1, 2011

(Toronto) The Low-Income Energy Network (LIEN) welcomes the long-awaited release of the Ontario Energy Board's (OEB) customer service rules that are specifically designed to help financially-strapped low-income households maintain their residential electricity service.

The rules released this week are part of the OEB's Low-Income Energy Assistance Program (LEAP) - a comprehensive plan consisting of: emergency relief for consumers in short-term payment crisis; targeted energy conservation and demand management programs to reduce energy consumption and costs, and the new flexible rules on matters such as security deposit and…

Energy Minister gives "green" light to low-income energy programs

For immediate release:                                                     July 6, 2010

(Toronto)The Low-Income Energy Network (LIEN) is pleased that Energy and Infrastructure Minister Brad Duguid issued a letter yesterday to the Ontario Energy Board (OEB), requesting it to resume work on a province-wide strategy to help low-income consumers reduce their energy consumption and costs. The Minister also sent a companion letter to the Ontario Power Authority (OPA), directing it to roll out an electricity conservation and demand management program targeted specifically to low-income consumers.

"This is good news for low-income consumers who have been waiting too long for a solution to energy poverty.…

Cooling government enthusiasm for low-income energy consumers' programs?

For immediate release:                                                          May 25, 2010

(Toronto)The Low-Income Energy Network (LIEN) is calling for a permanent energy rate affordability program for Ontario's poorest households as members from across the province gather tomorrow for their annual conference.

"Low-income consumers have been waiting too long for an energy poverty solution. They do not have the resources to reduce their energy use or meet their basic energy needs, including healthy home temperatures…

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Low-Income Energy Network (LIEN)
c/o Advocacy Centre for Tenants Ontario (ACTO)
425 Adelaide Street W
Toronto, Ontario, M5V 3C1
Phone: 416-597-5855 ext. 5167
Toll-free: 1-866-245-4182 ext. 5167
Fax: 416-597-5821