News & Events

Register now for the 2018 LIEN annual conference

Register now for the 2018 LIEN annual conference, "Ensuring Universal Access to Energy", which will be held in Toronto!  

Date: Friday, May 4, 2018
Time: 9:00 AM - 4:00 PM
Location: 63 Gould Street, Oakham House, Ryerson University, Thomas Lounge (ground floor)

Let’s come together to share solutions, common challenges, and to celebrate our successes in helping low-income consumers meet their home energy needs.

Do you know what the Fair Hydro Plan is? Are you overwhelmed by the acronyms? Do you want to know what OESP, LEAP EFA, HAP, and CHPI stand for and how they may be able to assist you or your client to meet their energy needs?


Conference Materials for 2017 LIEN annual conference - Kingston

Date: Wednesday, May 17, 2017
Time: 9:00 AM - 4:00 PM
Location: Confederation Place Hotel, 237 Ontario Street, Kingston


Agenda 2017

Acronyms 2017

Evaluation form 2017

LIEN 2-pager 2017



Register now for the 2017 LIEN annual conference

Register now for the 2017 LIEN annual conference, “Shedding Light on Ontario’s Energy Sector”, which will be held in Kingston this year! The event will be hosted by The Sisters of Providence of St. Vincent de Paul.

Date: Wednesday, May 17, 2017
Time: 9:00 AM - 4:00 PM
Location: Confederation Place Hotel, 237 Ontario Street, Kingston

An energy literacy conference that will provide you with the foundational information necessary to build knowledge, insight and understanding of essential energy issues that affect your everyday life.

To empower low-income communities…

Vulnerable Ontarians to see significant reductions in their electricity bills

For immediate release:

March 2, 2017

(Toronto) The Low-Income Energy Network (LIEN) welcomed the measures announced today in the Ontario Fair Hydro Plan which will provide households with an average 25 per cent reduction on their electricity costs, while low-income, northern and rural households will receive an even bigger reduction.

“Access to electricity is a necessity, not a luxury,” said Zee Bhanji, LIEN Coordinator. “Ontarians should not be forced to make difficult choices about whether to keep the lights and heat on, or pay for rent, food, medicine, clothing, transportation and other basic necessities.”

Under the enhanced Ontario Electricity Support Program…

New rules for energy retailers in 2017

On January 1, 2017, new rules come into effect regarding energy (electricity and/or natural gas) contracts and how energy retailers deal with residential and small business consumers. The rules include banning contracting with consumers at home. Many of these new rules were recommended by the OEB when it reviewed how well the Energy Consumer Protection Act, 2010 has worked since 2011 to protect the interests of residential and small business consumers in their dealings with energy retailers.

Disconnected customers to get winter relief from Hydro One


December 7, 2016

Disconnected customers to get winter relief from Hydro One

The Low-Income Energy Network (LIEN) welcomes Hydro One’s announcement today that it is restoring electricity service to all of its residential customers who are currently living without power due to disconnection for bill payment arrears. Hydro One advises that they will be reaching out to each of these 1,425 customers to assist them in addressing the financial difficulties that led to their loss of service.

This new Winter Relief program is in addition to Hydro One Inc.’s voluntary policy of not disconnecting service for bill payment arrears during the…

Ontario Now Has Rules to Protect Energy Consumers from Predatory Sales Practices


In June 2015, the Ministry of Energy introduced Bill 112 - Strengthening Consumer Protection and Electricity System Oversight Act, 2015 in an effort to enhance the Ontario Energy Board's (OEB) mandate and organization to ensure that the OEB continues to regulate and protect consumers effectively. The OEB is an independent regulator responsible for setting for electricity and natural gas distributors, licensing market participants including electricity retailers and gas marketers, and protecting the interests of consumers.

Bill 112 also amends the Energy Consumer Protection Act, 2010 (ECPA) by banning the door-to-door sale of retail energy contracts and…

The Impact of Differential Distribution Rates on Rural Residential Electricity Consumers

The OEB issued a new rate design policy on April 2, 2015, that changes the way Hydro One and other local electricity distributors bill residential customers. Currently, distribution rates are a combination of a fixed monthly charge and a usage charge. Under the new policy, all the costs for residential distribution services will be collected through a fixed monthly charge.

CELA Recommends Significant Changes to the Long-Term Energy Plan In Light of the Climate Change Action Plan

The Canadian Environmental Law Association (CELA), a member of LIEN's steering committee, and Greenpeace Canada recommend the Province make significant changes to the scope, focus, flexibility, and values of the next Long-Term Energy Plan (LTEP) if it hopes to successfully implement the Climate Change Action Plan.

$900 Million from Ontario's Cap and Trade Program to Help with Energy Retrofits and Energy Efficiency

$900 Million from Cap and Trade Program to Help Social Housing with Energy Retrofits and Residential Multi-tenant Buildings with Energy Efficiency Improvements

While Ontario will not begin auctioning greenhouse gas allowances under the new Cap and Trade program until 2017, the Province has committed close to $1 billion of the possible proceeds under the program to redress the burden borne by low-income households and vulnerable communities in mitigating climate change.

On May 25, Ontario announced funding of $900 million over four years for social housing energy retrofits and the improvement of energy efficiency in…

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Low-Income Energy Network (LIEN)
c/o Advocacy Centre for Tenants Ontario (ACTO)
425 Adelaide Street W
Toronto, Ontario, M5V 3C1
Phone: 416-597-5855 ext. 5167
Toll-free: 1-866-245-4182 ext. 5167
Fax: 416-597-5821